AI Product · Customer Support
Support Desk AI
A support assistant that answers from your own approved content.
Overview
Support Desk AI is a packaged version of the retrieval-grounded assistants we build for clients. It is trained on your help centre, product documentation and past ticket responses, so answers come from content your team has already approved rather than from a general-purpose model guessing.
It ships with a confidence threshold, a live handover path to your existing inbox or helpdesk, and a reporting view that shows which questions it could not answer — which is usually the most valuable output in the first month.
Deflection
Routine questions resolved without a ticket being created.
Coverage
Answers available outside working hours and across time zones.
Visibility
A weekly view of what customers ask that your content does not answer.
Capabilities
What the product does
Ideal users
Who this is built for
If more than one of these describes your team, this product is likely a fit.
- 01Support teams handling high volumes of repeat questions
- 02E-commerce stores with order, shipping and returns queries
- 03SaaS and service businesses with a documented product
- 04Companies that need coverage outside office hours
Integrates with
- Website
- WhatsApp Business API
- Slack
- HubSpot
- Zoho
- Custom REST APIs
How we work
A process built around clarity
Discover
Understand the business, challenges, goals and requirements.
Analyse
Identify opportunities for AI, automation, software or data solutions.
Design
Plan the user experience, technical architecture and solution.
Build
Develop and integrate the solution.
Deploy
Launch the solution and ensure it works reliably in production.
Support
Maintain, improve and scale the solution as the business grows.
Next step
Request a Support Desk AI demo
Tell us how your team handles this today and we'll show you exactly what Support Desk AI would change.