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Notes on building AI that holds up in production
Engineering-led writing on AI, automation, conversational systems, data and software delivery — written for the people who have to live with the result.
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9 articles
- 14 July 2026When AI Is the Wrong Answer to a Business ProblemNot every bottleneck needs a model. A practical test for deciding whether AI, plain automation or a process change is the right fix.Artificial Intelligence7 min
- 2 July 2026Grounding Chatbots in Your Own DataWhy retrieval, citations and refusal behaviour matter more than model choice when you deploy a customer-facing assistant.Chatbots8 min
- 20 June 2026What Voice Agents Actually Change in Day-to-Day OperationsBeyond the demo: how inbound voice AI affects reception workload, booking rates and the data you have about your phone line.Voice AI6 min
- 6 June 2026Building Automation That Does Not Quietly BreakRetries, idempotency, alerting and run history: the unglamorous engineering that separates a reliable workflow from a time bomb.Automation7 min
- 22 May 2026Integration-First Thinking for Growing BusinessesWhy the space between your tools, not the tools themselves, is where most operational time is lost.Business Technology6 min
- 8 May 2026Data Quality Comes Before DashboardsA dashboard built on unvalidated data does not create insight — it creates confident, well-designed misinformation.Data Engineering6 min
- 24 April 2026Shipping Web Applications That Are Still Maintainable in Year ThreeTyped boundaries, documented decisions and repeatable deployment: what separates a codebase you can extend from one you replace.Web Development7 min
- 10 April 2026Which AI Agents Are Actually Worth BuildingAgents shine on multi-step work across systems — and fail expensively when applied to single-step tasks with clear rules.AI Agents7 min
- 27 March 2026How Different Sectors Are Adopting AI in PracticeHealthcare, hospitality, logistics and e-commerce start from different constraints — and that changes what a sensible first project looks like.Industry Insights8 min
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