01
Healthcare: privacy sets the boundary
Sensitive data and regulatory obligations push the first project towards administrative work rather than clinical decisions — appointment handling, intake forms, documentation and reminders, with strict access controls and audit trails.
02
Hospitality and restaurants: volume at peak
The bottleneck is concentrated: bookings and enquiries arrive exactly when staff are least able to answer. Conversational agents on phone and messaging solve a well-defined, high-frequency problem.
03
Logistics: exceptions, not the happy path
The happy path is usually automated already. Value sits in exception handling — delayed shipments, mismatched paperwork, missing references — where documents are unstructured and decisions are repetitive.
04
E-commerce: pre- and post-purchase questions
Product discovery and order-status questions dominate contact volume. Both are well suited to grounded assistants connected to live catalogue and order data.
- Start where volume is high and errors are recoverable
- Connect to live data rather than static content
- Measure containment and escalation from day one